ProCom’s Privacy Policy

Effective Date: 8/12/2025

Thank you for visiting ProCom Headsets website (https://procomheadsets.com). Your privacy is important to us, and we are committed to protecting the information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information Collection and Use:

We collect and retain information submitted through our website forms, including “Request a Quote” and “Become a Dealer.” The information provided in these forms is stored securely in-house and distributed to relevant parties within our organization. We do not share this information with third parties except as necessary to perform services on our behalf or to comply with legal requirements.

Mobile Opt-in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Chat Service:

We use Crisp chat service to provide real-time assistance and support to our website visitors. When using the chat service, Crisp may collect personal information as described in their own privacy policy. We encourage you to review Crisp’s privacy policy to understand how they handle your information. 

SMS Terms of Service:

SMS Consent Communication:

The information and phone number(s) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from WestCom Wireless, Inc. and/or ProCom, you may receive messages related to the following (provide specific examples):

    • Delivery Status of products
    • Backorder status
    • Quote, Invoices or repair forms sent
    • Follow-up messages
    • Billing inquiries

Example: “Hello, this is to inform you that your order for headsets has been shipped today. The following is your UPS tracking number 123456789, and the expected delivery date is 07/01/2025”

Message Frequency:
Message frequency may vary depending on the type of communication.

Example: “You may receive up to 2 SMS messages per week related to your estimated ship date or shipping delivery information.”

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from WestCom Wireless, Inc. and/or ProCom in the following ways

    • Verbally, during a conversation
    • By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 724-337-1400

Additional Options:

    • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

    • Message and data rates may apply.
    • You can opt out at any time by texting “STOP.”
    • For assistance, text “HELP” or visit our Privacy Policy page.
    • Message frequency may vary.

Cookies:

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to improve website functionality and personalize your experience. You may choose to disable cookies in your browser settings, although this may impact certain features of the website.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to Third-Party Websites:

Our website may contain links to third-party websites for your convenience. Please note that we do not endorse or control the content and practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy:

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child under the age of 18, please contact us immediately, and we will take steps to remove such information from our records.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.