Frequently Asked Questions

Below you will find a list of frequently needed documents, answers to questions and tips to make sure your systems are gameday ready.

Q: How do we get our headsets reconditioned?

A: Please visit our Service Page to learn how to send in your headsets for reconditioning.

Q: We need our system repaired, how do we do that?

A: Please visit our Service Page to learn how to send in your headsets for repair.

Q: Why are our headsets not communicating with each other?

A: The most common issue is that the main headset unit is not turned on. Even if you are only bringing 2 headsets to practice, one of them must be unit 1.

Q: Why are our headsets not charging?

A: If the gang charger is not charging, the batteries are extremely low, or the lights are flashing, you may need to use wall adapters for each unit.

If your system gets rained on, do not put them away wet. Wipe each unit down and ensure they are dry before putting them in your case. This will alleviate any condensation accumulation within your case and ensure system longevity.

Didn’t find what you needed? Please feel free to contact us with any other questions. You can email support 24/7 at [email protected], chat with us online, or call us directly at 724-337-1400